1. 苍苍影视午夜十二点

                  Close the gap
                  between strategy + operations

                  Loyal customers.
                  Energised teams.
                  Outstanding results.

                  w
                  KEYNOTE EVENTS

                  Captivating + compelling speaker events that leave delegates educated, engaged + energised

                  WORKSHOPS + TRAINING

                  Become a Customer Strategy Superhero. Our immersive training programs give you the superpowers to smash your goals

                  PROJECTS + CONSULTING

                  When you need someone to fly in + do it for you. We can help you know your customer, track your performance + align your business

                  CUSTOMER ACADEMY

                  COMING SOON!
                  The online Customer Strategy Academy will enable you to level up on the ten Customer Strategy capabilities from anywhere

                  DO YOU WANT
                  MORE CUSTOMERS, BUYING MORE + TELLING EVERYONE THEY KNOW?

                  Tackle those business + organisation issues that hold back your progress
                  by connecting your whole operation with your customer.
                  We keep it simple.
                  Find out where you are, where you need to be
                  + give you the skills to get there.

                  CUSTOMER STRATEGY
                  AN ALL-OF-BUSINESS APPROACH

                  Your customer is the ultimate reason for your business.So, it makes sense to have a strategy just for them. What is Customer Strategy?

                  CUSTOMER STRATEGY

                  When we created our business, no-one really knew what Customer Strategy was. In fact, as leaders in what we do, we still see some blank faces from time-to-time from the soon to be initiated.

                  At the heart of our business lies our innovative Customer Strategy Framework. It reveals the nine customer capabilities that help world-leading businesses excel.

                  Use our 45+ years of experience + help you follow in their footsteps through a tailored program designed for your business. We accelerate your journey to putting the customer at the heart of everything you, so you smash your goals.

                  It’s how we do Customer Strategy that makes all the difference.

                  CUSTOMER PROFILING

                  Really understanding who your customers are + bring them to life

                  JOURNEY MAPPING

                  Visualising the end-to-end journey to gain empathy + reveal new opportunities

                  Experience Development

                  Beyond service to intentionally design experiences for loyalty

                  ADVOCACY + SATISFACTION

                  Experience Reviews

                  IDENTITY + UNIQUE POSITION

                  CULTURE + ALIGNMENT

                  Customer Charters

                  苍苍影视午夜十二点

                  Beyond our ground-breaking Customer Strategy Framework, what sets us apart is how we work + what we stand for.

                  As our client – experiencing our keynotes on Customer, enhancing your capability through Customer workshops or working on consulting projects – you will get to experience the three values that make us, us.

                  苍苍影视午夜十二点

                  We’re proud of our work across the globe. We’ve proved that customer-led strategy can transform business + organisational performance in any industry. Check out what our clients have to say.

                  The Customer Frame team provided the tools + platform for PPQ to launch a program of initiatives designed to increase customer engagement, brand value + ultimately business performance.

                  Jemma Elder

                  Managing Director, PPQ

                  When you know you have a problem + can’t quite put your finger on it – that’s when you need Customer Frame. They decisively + pragmatically helped us find the edge in an ever-changing landscape.

                  Bridget Totterman

                  General Manager - Pharmacy, White Retail Group

                  CF understand us. Their workshops receive rave reviews + have set the industry benchmark moving forward. They always strive to exceed our expectations + live by the customer ethos they deliver.

                  Andrew Fairbairn

                  Industry + Membership Development Manager, Visit Sunshine Coast

                  Customer Frame have helped us build the foundations to support our industry disruption. A true partner, they challenge us along the journey, yet make it fun at the same time.

                  Caleb Dozzi

                  Managing Director, dozzi Financial Advice

                  苍苍影视午夜十二点

                  Joinus to receive the latest in Customer Strategyfrom our team.

                  All killers - no fillers.

                  Once a month, only the good stuff.

                  苍苍影视午夜十二点

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